Electrosonic is certified to BS EN ISO9001:2008 Quality Management System. The Quality system provides a framework for continuous improvement including establishing and reviewing quality objectives. To improve our performance and enhance quality we have implemented the following principles which ensure we continue to place the customer at the centre of all business activities.
We continually strive to exceed our customers’ expectations by ensuring we understand current and future customer needs and requirements.
Electrosonic’s management board is committed to creating and maintaining an internal environment where employees become fully involved in achieving the organisation’s objective of ‘placing the customer at the centre of all business activity’ and working together as one united team.
Involvement of people
Individual employees are empowered to make their own decisions. In addition to creating a committed and motivated workforce whose actions and choices are driven by our customer’s needs, it speeds up decision making, ensuring our customers receive a highly efficient service.
We have integrated a number of systems and processes to ensure our customers receive a consistent, effective and efficient service.
System approach to management
Our objective is to continuously identify, understand and manage interrelated processes giving our customers confidence in our ability to meet their requirements.
We are always looking for ways to improve upon our performance. Seeking feedback from all stakeholders ensures we remain flexible and react quickly to changing customer requirements.
Factual approach to decision making
Company decisions are based on the analysis of data, facts, and information, giving our customers the peace of mind that every decision we make is an informed decision.
Mutually beneficial supplier relationships
Our close partnerships with global manufacturers and suppliers of all leading brands give us unrivalled buying power. This combined with our volume buying ensures any cost savings are passed on to our customers. Additionally, it increases the speed of response to bring a new idea to market or to meet customer needs and expectations, keeping our customers one step ahead of their competition.